To better control the school's needs in an efficient and organized manner, you will be directed to complete any tech support through the ticketing system. The ticketing system can be found on the ATLAS Computer & Device Assistance webpage.
The portal will ask for pertinent details about the challenge to ensure we have all the necessary information, including:
- Subject and nature of the request
- Machine name
- Client name, NetID, department, building, and room number
Once a ticket is submitted, you will receive a link to track its status and any updates. Our IT team will also use this platform to communicate with you, ask further questions, or provide solutions. Please make sure you communicate for follow-ups through the original email generated by the ticketing system. After your issue is resolved, you will also receive the opportunity to provide feedback on the resolution process. Your input is valuable in helping us continually refine our support. It will also help to ensure that no request goes unnoticed and that each concern is addressed systematically.
If there are any emergencies (i.e., conference room issues or time-sensitive tasks), please feel free to message Oliver Lotspeich-Yadao, internet technology specialist, on Teams.
ATLAS Classrooms
If you have issues with these rooms, please report the problem by opening a ticket via the ATLAS Classroom Problem form. You may also visit the ATLAS helpdesk at G89.
These rooms include G3, G7, G8A, G8B, G8D, G13, G17, G23, G27, and G52.
1st Floor Classrooms
Tech Services and not LAS maintain all first-floor classrooms. You should direct issues in SLCL to the Tech Services Help Desk at consult@illinois.edu.